Service Level Agreement (SLA) for AI Assistant in Project Management Tools

This Service Level Agreement (“SLA”) is entered into between [Project Copilot/Service Provider] (“Provider”) and [Customer/Client] (“Customer”) for the provision of an AI Assistant for Project Management Tools. This SLA outlines the agreed-upon service levels, responsibilities, and remedies associated with the AI Assistant service.

Service Description:

The AI Assistant for Project Management Tools is designed to provide automated assistance and support in managing projects, tasks, and related activities. The AI Assistant will offer features such as task tracking, scheduling, notifications, progress updates, data analysis, and other relevant functionalities.


Provider agrees to use commercially reasonable efforts to ensure the AI Assistant is available to the Customer 24 hours a day, 7 days a week, excluding scheduled maintenance windows and force majeure events. Scheduled maintenance windows, during which the AI Assistant may be temporarily unavailable, will be communicated to the Customer in advance, whenever possible.


Provider will make reasonable efforts to ensure that the AI Assistant operates in a responsive and efficient manner. Provider will monitor the performance of the AI Assistant and take necessary actions to address any performance degradation or issues promptly.


Provider will provide technical support to the Customer related to the AI Assistant. Support channels, such as email or a dedicated support portal, will be established for reporting issues, inquiries, or requesting assistance. Provider will use commercially reasonable efforts to respond to support requests within a reasonable timeframe, based on the severity and urgency of the reported issue.

Security and Confidentiality:

Provider will implement reasonable security measures to protect the Customer’s data and ensure the confidentiality of project-related information. Provider will comply with applicable data protection and privacy laws and regulations in handling and storing Customer data.

Data Ownership and Usage:

The Customer retains ownership of all data inputted or generated through the use of the AI Assistant. Provider will not use or share the Customer’s data with third parties without the explicit consent of the Customer, except as required by law or as necessary to provide the AI Assistant service.

Remedies for Service Level Failure:

In the event of a failure to meet the agreed-upon service levels, Provider will take reasonable steps to rectify the issue promptly. If a significant service level failure persists, Customer may be entitled to a service credit or other appropriate remedies, as outlined in a separate service credit policy or agreement, if applicable.

Term and Termination:

This SLA shall be effective upon acceptance by both parties and will remain in effect for the duration specified in the underlying agreement or subscription plan. Either party may terminate this SLA upon written notice if the other party fails to remedy a material breach of this SLA within a reasonable timeframe.

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